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Access request: the workflow From receipt to answer, with the checks in between Deadline Day 0 Request received 30 days standard period Day 30 Answer or extension 60 days extension Day 90 Latest answer Article 15(1): points (a) to (h) a Purposes of processing b Categories of data c Recipients of the data d Storage period e Right to rectify f Right to complain g Source of the data h Automated decisions Plus the copy of the data under (3) Checked before answering Identity Scope Rights of others Deadline under Article 12(3) GDPR
Data protection Sep 3, 2026

GDPR Subject Access Requests: Answering Correctly

A customer asks for their data. What Article 15 GDPR requires, how the one-month deadline runs and how small firms work through the request in an orderly way.

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One Website, Two Paths Through the Same SiteWhere the path forks, what differs on each side and what both groups use togetherHome page: one entryPath A: Private customerPath B: Business customerPriceTotal price including VATPAngV Section 3: state the total priceNet prices permittedPAngV Section 1: applies towards consumersEvidencePhotos of finished workReviews, master certificate, fixed priceReferences with figuresService contract, punctuality, proofFormName, address, preferred dateshort path, few required fieldsCompany, billing addressContact person, order number, deadlineClosingRight of withdrawal appliesBGB Section 312g, notice requiredQuote with a validity periodFramework contract, not a one-offShared foundation for both pathsImprint, privacy policy, contact details, directions, availability
Website basics Sep 2, 2026

Private and Business Customers: One Site, Two Paths

Many firms serve private and business customers at once but address only one. How structure, evidence, price format and forms carry both paths on one website.

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Turning spare capacity into a websiteGerman trades, Q2 2026: capacity use 76 percent, order backlog 8.7 weeksCapacity over the yearOrder volumeCapacitycapacity limitspare timeJanFebMarAprMayJunJulAugSepOctNovDec76%capacity use in the trades, Q2 2026 (ZDH)8.7weeksaverage order backlog in weeks (ZDH)26%check websites before choosing (Bitkom Research)What the spare time produces1DiagnosisForm, contact details,load time, search result2ServicesScope, process, area,price range with a date3EvidenceProject photos with placeand year, consent on file4MeasuringEnquiries per week,source and close rateSources: ZDH quarterly report Q2 2026; Bitkom Research 2025
Business management Sep 1, 2026

Fewer Enquiries: Using Your Website in a Slow Period

Order books are thinning out. How small trade businesses use the spare time to bring services, evidence and price ranges on their website up to date.

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Storm night: three routes through one websiteCallout, roof check and renovation split apart on the home pageStorm night, Friday22:40Enquiry from a phoneRoof leaking, tiles looseCalloutStorm damage todayOn-call rota, callout number, first-aid cover, reply with a stated timeBookingRoof check before winterVisual inspection with a date, a price range and a written reportQuoteRenovation and re-roofingSite visit, measurements, quote - lead time of several weeks479,000insured storm and hail claims in 2025(GDV)EUR 2,100average storm and hail claim in 2025(GDV)Every enquiry finds its route, including the ones sent at 22:40
Industries Aug 31, 2026

Roofer Website: Storm Damage, Roof Check, Callout

Autumn storms bring the enquiries from September on. How a roofer website separates callout, roof check and renovation and captures every enquiry.

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Managing demand through your websiteState the wait, pause intake, sort enquiriesCapacity this weekAs of Monday, calendar week 35Wait time: from week 44Stop at85 %96 %of capacity bookedEnquiries sortedAccepted: slot in week 44Margin and date both fit6Waiting list with a dateAnswer promised by end of September4Outside the service areaDeclined, pointed to a nearby firm3Utilisation by calendar weekIntake stop: new buildsW 35W 36W 37W 38W 39W 40W 41W 42W 43W 44
Business management Aug 30, 2026

Fully Booked: Managing Demand Through Your Website

When more enquiries arrive than the business can take on: state the wait time, set an intake stop per service, sort enquiries by contribution margin and decline cleanly.

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The migration plan: four tracks, one switch dayThe switch happens only after the review – cancellation comes lastWhat movesWeek 1Week 2Week 3Switch day1–2 days laterDomainAuth code, registrarMailboxesCopy including archiveContentTexts, images, address listRedirectsOld addresses, new targetsRequest auth code and order the transferChange DNSCheck resolutionCreate mailboxes, copy the existing archiveChange MXSend test mailSave texts and images at full resolutionCheck the new siteGo liveSpot checksList of all current addressesPrepare the rules301 activeSearch resultsCheck first, then switch, then cancelThe old contract ends after the review week, not beforeThat keeps the way back open if something needs adjusting30days is the maximum anauth code stays valid (DENIC)60days lock after aregistrar transfer (ICANN)
Planning Aug 29, 2026

Switching Website Providers Without Downtime

Move domain, mailboxes and content in order: inventory, notice periods, auth code, redirects and the checks for the day after the switchover.

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From the working day to a published referenceFive minutes at handover, one shared folder, one transfer per quarterNo extra slot in the calendarThe working day: four opportunitiesArrivalBefore shotOn siteDetail and wholeJob handoverAfter photoWay backVoice noteOne folder per jobShared folder with a fixed naming schemeone place, not six phone galleries2026-08-14_lindenweg_before.jpg2026-08-14_lindenweg_after.jpg2026-08-14_lindenweg_note.m4a..._consent.pdfQuarterly transfer to the website1ReferenceBefore and after, two sentencesAlt text from the voice note2Service proofPhoto and figure per serviceScope, duration, quantity3Answer to a questionExtends the FAQ pageFrom real questions on site
Editorial Aug 28, 2026

Collecting Website Content During Everyday Work

Photos, figures and notes come out of the job, not off a desk: the five-minute rule, one shared folder and one quarterly transfer to your business website.

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Taps on the phone number by hour versus staffingWhich page triggers the call and when nobody picks upTaps on the number, by hourSample month: 121 taps on the phone number141678910111213141516171819staffed 8am–5pmnobody at the phonePeak hour is 5pm, when nobody picks upFrom tap to job121 taps to call96 conversations71 real enquiries34 jobs wonSample values, one monthOnly row 1 is counted on site44 %reached nobody or got noanswer at all (Bitkom 2016)The tap counts the attempt, the note at the phone counts the result
Measurability Aug 27, 2026

Measuring phone calls that come from your website

The tap on your phone number is countable: how small firms attribute calls to their website, read calling hours and make missed calls visible at last.

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One entry point, two separate tracksService requests and new enquiries land in separate inboxesSources: Bitkom, GDPR, German Civil CodeChoose your requestCall-back requestedReport a defectReschedule appointmentChange address detailsCancel a contractSend a new enquiryService inboxservice@yourfirm.comExisting customers with customer number and caseCustomer numberPhoto or fileOne working dayEnquiry inboxenquiry@yourfirm.comNew customers with service, location and preferred dateServicePlace and dateCall-back wantedDetails that save follow-upCustomer numberOrder datePhoto of the defectCall-back time
Customer service Aug 26, 2026

Service Forms: Supporting Existing Customers Online

Call-back, complaint, rescheduling: how separate request tracks on your website support existing customers so service cases do not sink in a shared inbox.

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